Update - On Thursday evening, we have enforced TLS 1.2 on one of our NetScaler’s (Citrix gateway component). Due to this change, we see an increase on our Support of clients who cannot connect to their applications. If you or your client are receiving a “SSL error 4” error, you must update the citrix client on your device. To view a (variation) of the error message, have a look at https://downloads.aspex.be/sslerror4.png

To update the citrix client on Windows devices, we advise to first use the “Citrix Receiver Cleanup utility” to completely remove the current installation. You can download it here: https://downloads.aspex.be/ReceiverCleanupUtility.exe. Afterwards, you can install the latest version of the citrix client manually. You can download it from: https://www.citrix.nl/downloads/citrix-receiver/windows/receiver-for-windows-latest.html
It is important to close all your browser windows (internet explorer, google chrome, firefox, edge) before performing the installation.
Mar 16, 11:56 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 18:00 CET
Update - We would like to remind you that on Thursday, March 12, we will start with the enforcement of TLS 1.2 on our citrix environment. Make sure that you and your clients are using a citrix client that allows TLS 1.2.

For more information, have a look at https://downloads.aspex.be/ASPEX_TLS_1.2.pdf

If you have further questions, do not hesitate to contact us
Scheduled - On March 12, 2020, we will start enforcing TLS 1.2 on our citrix environment. This means that we will not allow connections made by TLS 1.0 or TLS 1.1. Make sure that you and your clients are using a citrix client that allows TLS 1.2.

If you want to know more regarding the impact and what you need to do, please have a look at: https://downloads.aspex.be/ASPEX_TLS_1.2.pdf

If you have further question, do not hesitate to contact us.

About This Site

Welcome to the ASPEX statuspage. Here you will find all information on maintenance, changes and possible incidents regarding our infrastructure and services.
To sign up for SMS or e-mail updates, please contact your (Technical) Account Manager.

For more information on our products & services visit www.aspex.be
If you have any further question, do not hesitate to contact us via info@aspex.be

ASPEX Datacenter Operational
Citrix Farm Operational
Firewall Operational
Internet Connection ? Operational
Network Operational
Storage Operational
Servers / Virtual Machines Operational
Workspace - VDI Operational
Microsoft Azure Operational
Internet Connection Operational
Network Operational
Servers / Virtual Machines Operational
ASPEX API Operational
ASPEX Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Server maintenance: phase A Apr 9, 18:00-23:00 CEST
During the change window of Thursday, April 9 maintenance work will be carried out on the servers on our own datacenter of phase A. During this process, the servers will be rebooted several times. Servers running on the Azure datacenters are not impacted.

This maintenance will be carried out on Thursday, March 12 in Acceptance and on Thursday, May 7 on the servers of phase B.

Several management agent will be upgraded. Please contact your technical contact for more information about this maintenance or its impact on your environment.
Posted on Mar 11, 14:25 CET
Server maintenance: phase B May 7, 18:00-23:00 CEST
During the change window of Thursday, May 7 maintenance work will be carried out on the servers on our own datacenter of phase B. During this process, the servers will be rebooted several times. Servers running on the Azure datacenters are not impacted.

This maintenance will be carried out on Thursday, March 12 in Acceptance and on Thursday, April 9 on the servers of phase A.

Several management agent will be upgraded. Please contact your technical contact for more information about this maintenance or its impact on your environment.
Posted on Mar 11, 14:25 CET
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
Resolved - Beste Klant,
Beste Partner,

Wij begrijpen dat, gezien de huidige crisis, u en uw medewerkers vragen hebben. Wij willen u echter verzekeren dat onze diensten op geen enkel moment in gedrang komen. Zowel onze private als public cloud klanten kunnen gerust zijn dat onze dienstverlening 24/7 operationeel blijft.

Onze prioriteiten zijn de gezondheid van onze medewerkers die vandaag thuiswerken en het waarborgen van de kwaliteit van onze dienstverlening. We zijn ervan overtuigd dat we hier samen sterker uit zullen komen.

Als u op dit moment nog op zoek bent naar manieren om veilig thuis te werken, kunnen wij u zeker te woord staan en kan u uw accountmanager contacteren.

Vriendelijke groeten,
Tony Sleeckx
Mar 18, 08:59 CET
Mar 17, 2020

No incidents reported.